Shipping Policy

Last updated: September 2026

Where we ship

We ship to Portugal and to the following 27 countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Spain and Sweden; and Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States.

All prices on this store are shown in euros and include VAT at the applicable rate.

Shipping costs

Portugal

Orders of €25 or more: free standard shipping.
Orders under €25: €5.99.

All other countries

Flat rate of €16.00, regardless of order value.

The exact shipping cost for your order is always shown at checkout before you pay.

Processing time

Orders are processed within 1–2 business days of payment being confirmed. Orders placed at weekends or on public holidays are processed on the next business day. You receive a confirmation email with tracking as soon as your order leaves the warehouse.

Delivery times

Estimated delivery, counted from dispatch and excluding weekends and public holidays:

Portugal and the European Union: 8–12 business days
All other destinations: 8–12 business days, plus any time spent in customs

Adding processing time, most orders arrive within 9–14 business days of being placed.

These are estimates, not guarantees. Carrier delays, customs and peak periods can extend them. If your order has not arrived 10 business days after the estimate, contact us at support@oralvyn.com and we will trace it.

Customs, duties and import taxes

Orders delivered outside the European Union may be subject to import duties, taxes and customs handling fees charged by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. Customs clearance can also add several days to delivery. Please check your own country's rules before ordering.

Tracking

Every order ships with tracking. You receive the tracking link by email at dispatch. Tracking can take up to 24 hours to show its first scan.

Incorrect address and failed delivery

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it went uncollected, we will contact you to arrange redelivery. Redelivery costs are payable by the customer. If you prefer a refund instead, we refund the value of the goods less the original shipping cost.

Lost or damaged in transit

If your parcel arrives damaged, photograph it before opening if you can, and email us at support@oralvyn.com within 14 days of delivery. If a parcel is confirmed lost in transit, we reship or refund in full — your choice. You pay nothing either way.