Shipping policy
SHIPPING POLICY
Last updated: September 2026
WHERE WE SHIP
We ship to Portugal and to the following 27 countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Spain and Sweden; and Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States.
All prices on this store are shown in euros and include VAT at the applicable rate.
SHIPPING COSTS
Portugal
- Orders of EUR 45 or more: free standard shipping.
- Orders under EUR 45: EUR 5.99.
All other countries
- Flat rate of EUR 16.00, regardless of order value.
The exact shipping cost for your order is always shown at checkout before you pay.
PROCESSING TIME
Orders are processed within 1-2 business days of payment being confirmed. Orders placed at weekends or on public holidays are processed on the next business day. You receive a confirmation email with tracking as soon as your order leaves our warehouse.
DELIVERY TIMES
Estimated delivery times, counted from dispatch and excluding weekends and public holidays:
- Portugal and the European Union: 8-12 business days
- All other destinations: 8-12 business days, plus any time spent in customs
These are estimates, not guarantees. Carrier delays, customs and peak periods can extend them. If your order has not arrived 10 business days after the estimate, contact us at support@oralvyn.com and we will trace it.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the European Union may be subject to import duties, taxes and customs handling fees charged by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. Customs clearance can also add several days to delivery. Please check your own country's rules before ordering.
TRACKING
Every order ships with tracking. You receive the tracking link by email at dispatch. Tracking can take up to 24 hours to show its first scan.
INCORRECT ADDRESS AND FAILED DELIVERY
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it went uncollected, we will contact you to arrange redelivery. Redelivery costs are payable by the customer. If you prefer a refund instead, we refund the value of the goods less the original shipping cost.
LOST OR DAMAGED IN TRANSIT
If your parcel arrives damaged, photograph it before opening if you can, and email us at support@oralvyn.com within 14 days of delivery. If a parcel is confirmed lost in transit, we reship or refund in full — your choice. You pay nothing either way.
CONTACT
Jorge Sousa · NIF 210482575 · Porto, Portugal · support@oralvyn.com